1. Who we are
Luxury Cut is operated by LUXURY CUT LTD (Company No. 16463648), directed by Dana Salah Latif. Barbershop: 8 High Street, Ripley, DE5 3HH. Contact: bookings@luxurycut.co.uk, +44 7389 015958.
2. Cancelling or moving your appointment
Plans change — that is fine. You can cancel or move your booking using the link in your confirmation email, by calling +44 7389 015958, or by emailing bookings@luxurycut.co.uk. If you cancel or move your appointment at least 24 hours before it starts, any booking deposit you paid is either refunded in full to your original payment method or transferred to your new appointment time — your choice.
3. No-shows and repeated late cancellations
Missed appointments without any notice leave the team standing idle and cost other customers a slot. If you cancel less than 24 hours before your appointment, or do not attend, any booking deposit is retained to cover the reserved time — longer colour appointments represent several hours of a stylist’s day. Services booked without a deposit carry no charge for cancellation, but where someone repeatedly misses appointments without notice we may ask for bookings to be confirmed by phone, require a deposit for future bookings, or decline online bookings.
4. Running late
If you are running late, call us. More than 10 minutes late and we may need to shorten your service or rebook you, so the customers after you are not delayed.
5. If we have to cancel
Very occasionally illness or an emergency means we have to move an appointment. We will contact you as soon as we know, offer the next available slot that works for you, and prioritise rebooking you — and any deposit you paid is refunded in full or moved to your new time, whichever you prefer. Deposit refunds are returned to your original payment method and typically arrive within 5–10 working days. Last updated July 2026.